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My firewall is blocking the Albelli Photo books software, what should I do?

In order to protect your computer, most software programs are routinely blocked by the Windows firewall. To be able to order something from…Read the full answer

I cannot login or I’m stuck on the same page, what should I do?

Please delete the cache and cookies in your internet browser. You can remove these temporary files by pressing 'Ctrl + Shift + Del'…Read the full answer

Message: “EclSocketError”

This type of error indicates that the program has tried to make a connection with the Internet but has not been granted access.…Read the full answer

Message “socket error”

This type of error indicates that the program has tried to make a connection with the Internet but has not been granted access.…Read the full answer

Message “Failed to upload product: HTTP/1.0 502 Bad Gateway”

A Gateway 502 Bad error is generally an error between different network servers on the Internet. This error is not necessarily on your…Read the full answer

How do I login on the online photo book creator?

It is really easy to log in and get back to your photo book. If you created your photo book with the online…Read the full answer

Can I continue with my photo book on another (mobile) device?

Offline creator tool (Windows & Mac) You can copy your book to a USB stick or other external hard drive. This allows you…Read the full answer

What books can I make online/offline?

You can create almost all photo book formats using either the online and offline creator tools. Exceptions include: Pocket photo book You can…Read the full answer

Do I need the internet to make a photo book?

Offline creator tool (Windows & Mac) You do not need the internet to create a book. You will only need the internet to:…Read the full answer

Message: “Bad Gateway (eclHTTPerror)”

This type of error indicates that the program has tried to make a connection with the Internet but has not been granted access.…Read the full answer

I forgot my password. What can I do?

If your password isn't recognised or you simply want to change it, please click here http://login.albelli.com/Membership/PasswordRequest?locale=en-GB We’ll send you an email with the…Read the full answer

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