albelli is a group of brands providing photo products to more than four million people across the UK, Belgium, France, Germany, Norway, Sweden and the Netherlands. Since 2011 we’ve had two separate brands in the UK, albelli and bonusprint. We’ve decided to change that, and in July 2017, albelli.co.uk will become bonusprint.co.uk
Since October 2016 the albelli and bonusprint sites have been completely aligned.
So when you visit bonusprint you’ll find the same product range (made by the same people, in the same factory) at the exact same prices. You won’t need to get used to any new software because the creator tools are unchanged. You’ll receive the same great offers when you sign up for the newsletter, and you’ll continue to get the same great customer service (because it’s from the same great team). The name’s different, but that’s about it.
None of your customer data is going to be lost! You will, however, need to create an account with bonusprint. If you use the same email address you have registered with albelli, your order history and saved projects will be available in time (we’re working hard to have this ready for you).
When you visit bonusprint.co.uk you’ll find the same product range, pricing, deals and creator tools – even the customer service team on the phones. The logo’s different, but that’s about it.
With the bonusprint apps you can easily create stunning photo books, photo prints or calendars anytime and anywhere you want!
Create on-the-go with our fun and easy free apps, available for iOS and Android. So whether it’s on your way home from a weekend trip, birthday party or festival, you can create with your memories while they’re still fresh and continue whenever you like…
Use our free smartphone app to fill a fast & fun photo book with your memories while they’re still fresh, order prints, or create a personalised calendar to enjoy all year!
Create on-the-go and choose from hardcover and softcover photo books, plus prints and customisable calendars.
Below are the answers to any questions you may have. If we’ve missed something (or you just want to talk), please give us a call on 0800 528 2525 or email email@example.com and we’ll be happy to chat about anything and everything.
Unfortunately you’ll need to create a new account with bonusprint. We’re working on migrating your albelli account, so if you use the same email address you used on albelli.co.uk, you will find your order history when we’ve completed the migration.
Simply go here, click ‘Continue as a new customer’ then enter your email address and password. If you wish to have your previous order history with albelli.co.uk merged at a later date, please use the same email address you have registered with albelli.
When you create your account with bonusprint, your order history will not be shown immediately. Providing you register your bonusprint account with the same email address used, your order history will be migrated at a later date (we’re working hard on it).
We encourage you to order any items in your cart before the 3rd of July. These projects will be merged with your bonusprint account in time, but will not be shown in your bonusprint cart immediately.
Online editor: We encourage you to order any saved projects or items in your cart before the 3rd of July. These projects will be merged with your bonusprint account in time, but will not be shown in your bonusprint account immediately (we’re working to have this available as soon as possible).
Downloadable editors (Windowns or Mac): Your saved products will remain on your computer in your Documents/albelli Photo books folder, and can be ordered through bonusprint after the 3rd of July.
Windows: The downloadble creator tool for bonusprint is the same as you’re used to at albelli UK. On the 3rd of July, you’ll receive a notification that your downloadble creator tool needs to be updated and will now appear on your computer as bonusprint. Your saved projects will be moved to the correct folder in your Documents on your Desktop. You can continue to work on them in the bonusprint editor. When you go to order, you will however need to create a bonusprint account.
Mac: The downloadble creator tool for bonusprint is the same as you’re used to at albelli UK. On the 3rd of July, you’ll receive a notification that your downloadable creator tool needs to be updated and will now appear on your Mac as bonusprint. Your previously saved projects will still be right where you left them, they will however no longer appear in “File > Open recent files”. You can open your projects through Finder or through the “File > Open” menu in the creator tool. When you go to order, you will need to create a bonusprint account.
Windows: Before July 3rd, you can export the layouts you have saved in the Help & Options -> Settings -> Advanced section of the editor. When you download the new bonusprint editor, you can import the layouts you have already saved.
Mac: Before July 3rd, you can export the layouts you have saved via the ‘File > Export My Layouts’ menu. After the update, you can import them to the bonusprint creator tool via ‘File > Import Layouts’.
Your gift voucher is also valid on bonusprint, so besides creating your account, you can order with bonusprint just as you usually would with albelli.
Customer satisfaction is the most important thing for us, so we’ll of course take care of your order. Just send us an email with your order details and an agent will be in touch to resolve your issue as soon as possible.