Back to overview

Message: “EclSocketError”

This type of error indicates that the program has tried to make a connection with the Internet but has not been granted access. You can change the settings on your antivirus or firewall program(s) so that your computer gets full Internet access to our photo book creator by following the instructions below:

1. Allow albelli’s creator in your firewall settings:
You can change the settings on your firewall program so that your computer gives full Internet access to our photo book creator by following the steps below:

For Windows 7:
i) Click on ‘Menu > Control panel’.
ii) Click on ‘System and Security > Windows Firewall’.
iii) Click on ‘Allow a program or feature through Windows Firewall’.
iv) In the ‘Allowed Programs and Features’, click on ‘Change settings’.
v) Click on ‘Allow another program’ and select our software in the new window.
vi) Click on ‘Add’ to finish allowing the program and try again to order your product.

For Mac OS 10.6:
i) Click on the ‘Apple menu > System Preferences’.
ii) Click on ‘Security > Firewall > Advanced’.
iii) Click on the button with the plus sign (+) and select our software in the dialog box.

2. Disabling temporary your firewall:
If the previous solution didn’t succeed please try the following steps to disable you firewall.

Windows users:
i) Click on ‘Start > Control Panel’.
ii) Click on ‘Windows Firewall’ or ‘Security Center’.
iii) In the new window, you’ll find the option to turn the firewall off.

Mac users:
i) Click on the Apple logo and select ‘System Preferences’ from the drop down menu.
ii) On the top panel, click on the button ‘Personal > Security’.
iii) This will open a new window where you can turn off your firewall.

Please note that if you’re using the Kaspersky, Norton Symantec antivirus or any other additional anti-virus, you need to disable it as well (for Norton antivirus disable the ‘Web access protection’ also). Additionally, we advise you to temporarily disconnect a ‘proxy server’ if you have one.

You can disable your anti-virus by following simple steps. Depending on the software you’re using, click on the link below and you’ll be redirected to the procedure. You can also copy and paste the relevant link below into your internet browser.

Norton antivirus software:

Disable Norton firewall – click here

McAfee antivirus software:
Disable McAfee firewall – click here

Kaspersky antivirus software:
Disable Kaspersky firewall – click here


Still not working? Please contact our customer service on our free phone 0800 528 2525. They’ll be happy to help!

Was this answer useful to you?

Related questions

  • Contact
    (mon-fri) 9:00-17:00
    • Call us 0800 528 2525 Free from UK landlines (mon-fri) 9:00-17:00
    • Live chat Questions or need help
Please upgrade your browser

We built Albelli using the latest technology. This makes Albelli faster and easier to use. Unfortunately, your browser doesn’t support those technologies. (download Google Chrome)