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FAQ overview
  • Contact
    (mon-thu) 9:00-17:00
    (fri) 9:00-16:30
    • Call us 0800 528 2525 Free from UK landlines (mon-fri) 9:00-17:00
    • Live chat Questions or need help
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What should I do with an error report?

If an unexpected error occurs in our program, the photo book creator may ask you to send us an error report. Please click… Read the full answer

How do I continue working on my book on another computer?

To continue, complete or simply reorder your product from another computer, please follow the step-by-step instructions below: Windows users: 1. Click on 'Start… Read the full answer

Where is my photo book saved?

\Offline creator tool (Windows) Your photo book is saved on your computer in ‘My Documents/albelli books’. You can manually select a different location… Read the full answer

  • Contact
    (mon-thu) 9:00-17:00
    (fri) 9:00-16:30
    • Call us 0800 528 2525 Free from UK landlines (mon-fri) 9:00-17:00
    • Live chat Questions or need help
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